1. Cancellation of order
The order is canceled in the following cases:
- If the online order has been completed but the product has not yet been shipped, you can contact us either by phone (tel: +30 210 3805451) or by sending an electronic message (e-mail) to the e-mail address: es***@******et.gr and one of our partners will handle the cancellation of your order.
After receiving the product, call us on +30 210 3805451 or contact us through the contact form explaining the reason you wish to cancel the order. One of our associates will serve you immediately and inform you about all your options. - Right of withdrawal from distance contracts based on Greek Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products.
2. Right of withdrawal from distance contracts based on Greek Law 2251/1994 (as amended by K.Y.A. Z1-891/2013) – Return of products
The Customer has the right to withdraw without reason within 14 calendar days of receipt of the product in accordance with Greek Law 2551/1994 (as amended by K.Y.A. Z1-891/2013).The Customer can send the products at his own expense to the address Dimitsanas 40, 115 22 Athens. In any case of online orders, the Customer may, before returning the products, contact the COMPANY’s Customer Service department, either by phone (tel: +30 210 3805451), or by sending an electronic message (e-mail to the electronic address: es***@******et.gr)
In particular, the Customer has the above right to return a product purchased from the Online Store without stating the reasons, under the following terms and conditions:
If there is a withdrawal from this order, the Customer must return the product exactly in the perfect condition in which he received it. In particular, the returned product must not have been used, be in excellent condition, exactly as before its sale, in its complete original packaging (box, nylon, foam, etc.) which should not have tears or damage/alteration, and with all the contents of the original packaging. In addition, in order to accept the return of the product, the original proof of purchase (retail receipt, invoice) must be produced by the person who originally purchased the product and whose details are shown on the proof of purchase.
The return of the item is accepted only if the Customer has previously paid any amount incurred by the COMPANY for sending the product to him.
The declaration of withdrawal is made in writing and sent a) either to the COMPANY’s postal address, b) or to the e-mail address es***@******et.gr, and the COMPANY is obliged to confirm in writing the receipt of the declaration of withdrawal as soon as it receives it.
The Customer is obliged to return the products within fourteen (14) calendar days from the day on which he notified the COMPANY of the withdrawal.
Following the declaration of withdrawal, the COMPANY is obliged to return to the Customer the price collected. The refund will be made in the same way as the payment was made, i.e. if a transaction has been made via card, then the refund will also be made to the card. The refund of the price due to withdrawal to the Customer will be made at the latest within fourteen (14) working days from the time the COMPANY received demonstrable knowledge of his withdrawal.
Product that was sold with an extra gift (eg free book etc.) must be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.
3. Exceptions to the Right of Withdrawal
The right of withdrawal from Article 4 § 10 of Law 2251/1994 does not apply:
In the case of digital books (ebooks or audio books), which are delivered via e-mail during their online purchase via hyperlink and are therefore defined as services, it is not technically possible to cancel the service. Therefore, any cancellation, replacement or return of the service in any way is not accepted.
COMPANY liability for defective products
In the event of the COMPANY’s liability for an actual defect, the Customer is entitled, at his option: a) to demand, at no charge, the replacement of the product with another, unless such an action is impossible or requires disproportionate costs, or b) to withdraw from the sales contract.
In any case where the Customer discovers a defect, he has the possibility to contact the Online Store immediately after delivery, on the same day or the next working day, either by phone (tel: 210 3805451) or by sending an electronic message (e-mail) at the e-mail address: es***@******et.gr.
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